NET enables the management of breakdowns from the time of the first report to the elimination of the fault in a form. In this case, not only the date, location and suspected faulty network element are managed, but also the employee who received the breakdown and the technician who executed the breakdown repair order, if an order became necessary.
A breakdown can be set with different work steps starting from a connector for an FO network or a pin for a TP network.
|Priority||The priority of the breakdown can be selected. (1)|
|Reporter||Selection of the person who reported the breakdown. In the Person form on the Employee-relationship tab, the Technician field must be set to YES. (2)|
|Connector/pin||The affected pin or connector from which the breakdown was created is automatically documented and the FID, feature class and name are displayed. Clicking on the button highlights the respective element in the graphic. (3)|
|Description||The description of the breakdown is taken from the Set marker/breakdown form and can be added to. (4)|
|Employee||The person processing the breakdown is displayed and can be added to. In the Person form, the Employee person group must be assigned. (5)|
|Date/time||The date and time of the breakdown entry are displayed and can be added to. (6)|
|Buildings||The building closest to the breakdown is displayed or can be selected in the graphic. (7)|
|Building distance||The distance (in meters) between the breakdown and the nearest building is displayed. (8)|
|Affected object||The affected line can be re-selected from the drop-down list or the graphic. (9)
The affected point can be re-selected from the drop-down list or the graphic. (10)
|Repair||Selection of the person who has repaired the breakdown. In the Person form on the Employee-relationship tab, the Technician field must be set to YES. (11)
A description of how the breakdown was repaired can be entered. (12)
The person who processed the repair can be selected. 13.
The date of the repair is automatically entered. (14)
|Details||As long as the traffic light is on “red”, the breakdown has not yet been repaired. (15)
The duration of the breakdown is displayed. (16)
Filter for breakdowns in the last 72 hours or all breakdowns that have not yet been repaired. (17)
|Documents||This displays whether documents have been attached to the form. (18)|
|Report||Clicking on opens the report generator. Users are presented with various predefined reports, from which they can make a selection. The “Current breakdown” option creates a breakdown order that is forwarded to the technician. (19)
If a breakdown has been created, it is immediately displayed in the correct position in the graphic. Here, the color indicates the status of the breakdown if this has been defined accordingly in the display model.
The “Edit” menu can be used to remedy the breakdown and to assign or update the nearest building (7):
The “Overviews/Reports” menu can be used to display breakdown-affected services and customers:
1. The ID of the record is displayed.
2. The short name for the priority can be entered.
3. Input of the value for the priority.
4. The date when the record was created can be selected.
5. The name of the person who created the record can be entered.
6. A comment on the record can be entered.
7. Only active priorities can be selected from the drop-down list in the detailed form for breakdowns.
8. A priority for the priority can be assigned.
9. Clicking on lists all breakdowns that use the current priority. The button displays all breakdowns to which a priority has been assigned in the filter.