If several services are malfunctioning in a network, the user must be able to contain the malfunction (breakdown) quickly. To this end, a common denominator must be determined for these services.
The trench-troubleshooting workflow supports the user by supplying all common trench sections for the selection of malfunctioning services.
Procedure
Start the “Trench troubleshooting” workflow in Workflow Explorer > General > Trench troubleshooting by double-clicking it, from the context menu or by clicking the button in the lower right area of the workflow explorer:
The following dialog opens:
Select at least two services for troubleshooting.
a) Select the service from the list of all available services. In the columns, you can right-click on the column header to filter by number, service name, service type and customer.
b) Add the service or remove a service from the list.
c) Click OK to start troubleshooting.
The results of the search are displayed:
| The form for the selected trench opens. | |
| The selected objects are highlighted in the graphic. | |
| The highlighting in the graphic is canceled. | |
| The selected trench is zoomed in on. | |
| If the button is activated, the selected trench is zoomed in on. |