From the “Tickets” entry in the main navigation of NET Cloud you can access the integrated ticket system. This allows you to assign and monitor tasks within a project. On the homepage of this module you get an overview of the status of tickets in the selected project.
| 1 | Display of the currently selected project and access to project selection |
| 2 | Access to the Network Planning module, direct access to create a ticket, to the Project Management module and the Document Management module |
| 3 | Quick access to a specific ticket by entering the ticket ID, quick access to open tickets of the current user, quick access to the full ticket list |
| 4 | Quick overview/statistics of the tickets (open, overdue, created this week, and total number of tickets); using the associated button you can switch to list view |
| 5 | Overview of the tickets grouped by topics |
Create Ticket
The form for creating a new ticket can be reached directly via the “Create ticket” navigation.
It is mandatory to select the ticket category (1), enter the subject (2) and provide a description of the task (3) to be completed. The ticket can be assigned to all persons who are authorized (4) for the selected project. If a due date is specified, timely completion of the task can be tracked (5). The priority of the ticket defaults to “Low” and should be adjusted accordingly (6).
After submitting the form, the ticket ID will be displayed.
Editing Tickets
Existing tickets can be reopened and edited either by using the ticket ID or via the ticket overview.
| 1 | Display of the ticket ID and access to project switching |
| 2 | Functions for saving changes and the option to “close ticket” |
| 3 | Various tabs related to the selected ticket |
| 4 | Form area for the topic selected under (3) |
| 5 | Display of existing comments and the option to add a comment to the ticket |
On the “Ticket Information” tab, ticket data can be edited where fields are white. To reassign the ticket to another user, use the “Change” button.
Closing a Ticket
When the task in a ticket has been completed or is no longer relevant, the status should be set to “Closed”. After closing, the ticket is read-only, but it can also be reopened if needed.
Watching a Ticket
You can follow changes on a ticket by subscribing to it.
After selecting the ticket, the relevant functions can be activated by clicking on “Status: …”.
Assigning Tickets to Objects
Tickets can be directly linked to an object from the map view (for example, to a route or building). Once the relevant object is selected on the map, a linked ticket can be generated via the left sidebar using the “Tickets” and “Create Ticket” icons. If the ticket already exists, you can later add the association to the selected object via “Link existing ticket”.